1. Delivery Coverage
- Domestic: We deliver to most major cities and regions across India, including all 28 states and 8 union territories. Remote areas (e.g., northeastern hills, rural zones) may have limited service or longer delivery times.
- International: Available to select countries via partner logistics providers. Restrictions apply to items prohibited by Indian or destination country laws (e.g., liquids, electronics, perishables).
2. Order Processing Time
- Standard Orders: Orders confirmed with payment are processed within 1–3 business days (excluding weekends and Indian public holidays like Diwali, Republic Day).
- Pre-Order/Custom Items: Processing may take 5–10 business days due to production or verification requirements.
3. Delivery Timelines
Domestic Delivery (from dispatch date):
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore) | 3–5 days | 1–2 days |
| Tier 2/3 Cities & Towns | 5–7 days | 2–3 days |
| Remote/Rural Areas | 7–10 days | 4–5 days |
International Delivery:
- 7–15 business days to most countries, subject to customs clearance delays.
- Exceptions: Islands, high-risk zones, or areas with limited logistics may take 15+ days.
4. Shipping Costs
- Domestic:
- Free Shipping: On orders over ₹500.
- Standard Fee: ₹30–₹100 for orders under ₹500 (based on weight/volume).
- Express Fee: +50–100% of standard cost (e.g., ₹150–₹200 for urgent delivery).
- International:
- Calculated by weight/volume (starting at ₹500/kg) + destination-specific taxes/duties (paid by the recipient).
- No hidden fees; total cost is displayed at checkout.
5. Delivery Methods
- Standard Carriers: Partnered with India Post, Delhivery, Blue Dart for reliable domestic service.
- Express Options: DHL, FedEx for time-sensitive orders (tracking updated hourly).
- Cash on Delivery (COD): Available for domestic orders, with a ₹20–₹50 convenience fee applied at checkout.
6. Delivery Confirmation & Returns
- Signing Requirements: Recipients must inspect packages for damage before signing. Refuse delivery and contact us immediately if items are missing or damaged (include photos for claims).
- Remote Area Surcharges: An additional ₹50–₹100 may apply to addresses marked as “difficult to reach” by logistics partners.
7. Customs & Duties (International Orders)
- Import taxes, GST, or customs duties are the sole responsibility of the recipient.
- We recommend checking your country’s tariff policies before ordering (e.g., electronics may incur 10–20% duties in some countries).
8. Contact Us
For tracking updates or issues: