Thank you for shopping with us. We strive to ensure your satisfaction with every purchase. In the event that you are not completely happy with your order, please review the following refund and returns policy.
1. Return Eligibility
- Timeframe: You may return eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.
- Exceptions: Certain items are non – returnable, including but not limited to:
- Custom – made or personalized products. Since these items are uniquely crafted according to your specifications, we are unable to accept returns unless there is a defect.
- Perishable goods such as food products, as they have a limited shelf life and health and safety regulations prevent us from reselling them.
- Digital products like e – books, software downloads, and online courses, as they are intangible and cannot be returned once accessed.
- Items marked as final sale, which are clearly indicated on the product page or during the checkout process.
2. How to Initiate a Return
- Contact Us: First, please reach out to our customer service team at
customerservice@a1solutions.shop. Provide your order number and details about the item you wish to return, including the reason for the return. - Return Authorization: Once we receive your request, we will review it and issue a return authorization number if the item is eligible for return. This number is crucial for tracking your return.
- Shipping Arrangements: You are responsible for arranging and paying for the return shipping, unless the return is due to a mistake on our part (such as sending the wrong item or a damaged product). We recommend using a trackable shipping method to ensure the safe return of the item.
3. Refund Process
- Inspection: When we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is in proper condition, we will process your refund.
- Refund Method: Refunds will be issued using the original payment method. For example, if you paid with a credit card, the refund will be credited back to the same credit card. The time it takes for the refund to appear in your account may vary depending on your financial institution, but it typically takes 7 business days.
- Partial Refunds: In some cases, you may be eligible for a partial refund. This could occur if the item shows signs of use beyond normal inspection, or if you are returning only part of a multi – item order.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including covering the cost of return shipping. Please provide us with photos of the damaged or defective item and details of the issue to help us process your request more efficiently.
5. Store Credit Option
In addition to a refund to your original payment method, we also offer the option of receiving store credit. If you choose store credit, the full amount of the eligible return will be credited to your account and can be used for future purchases on our platform. Store credit does not expire and can be used at any time.
6. Exchange Policy
- If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive and process your return, you can place a new order for the item you desire. Please note that the availability of the replacement item is subject to stock levels at the time of your new order.
7. Changes to This Policy
We reserve the right to modify this refund and returns policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically when making purchases from our store.
If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is as smooth as possible.